Terms and conditions – Voiced by Kirsten

1. Scope
These terms and conditions apply to all quotes, services, and agreements between Voiced by Kirsten and the client, unless explicitly agreed otherwise in writing.

2. Quote & Payment
– Quotes are non-binding, excluding VAT and any additional costs.
– A project is only confirmed after written agreement and full payment of the quoted amount.
– A short sample can be provided upon request. The final recording will only be delivered after payment is received.

3. Delivery & Revisions
– Delivery time starts once payment has been received and all necessary information (such as script, tone of voice, purpose, and file format) has been provided.
– One revision round is included. This includes minor changes such as adjustments in tone, tempo, or intonation. Major changes or script edits are not included and will be invoiced separately.
– Revision requests must be submitted within 14 days of delivery. After that, the recording is considered approved.

Travel & On-Location Recording
– Recordings are made in Voiced by Kirsten’s home studio in Dordrecht.
– If an on-location recording is requested, travel expenses (€ 0.23/km) and travel time compensation will be charged.

5. Cancellations & Changes
– If a confirmed project is canceled, any hours worked or expenses made will be invoiced.
– Changes to the script or briefing after project confirmation may result in additional charges.
– Retakes that are necessary due to mistakes on my part (such as mispronunciation or incorrect intonation) are always free of charge.

6. Confidentiality
– Confidential information shared by the client and marked as such will not be shared with third parties.

7. Complaints & Disputes
– Any complaints must be reported in writing within 14 days of delivery. After this period, the service is considered accepted.
– These terms are governed by Dutch law. Disputes shall be submitted to the competent court in the place of residence of Voiced by Kirsten.

8. Usage, Copyright & Portfolio
– The client is responsible for providing copyright-free text and audio materials and indemnifies Voiced by Kirsten against any third-party claims.
– The client obtains a non-exclusive, non-transferable license to use the voice recording for the agreed purpose and platform only.
– Reuse or distribution via other platforms requires written consent and additional payment.
– Voiced by Kirsten reserves the right to use (parts of) the recordings for promotional purposes such as portfolio, website, or social media, unless otherwise agreed in writing.

9. AI Clause
– The use of the voice recordings, in whole or in part, for training, testing, or operating AI systems (including text-to-speech, voice cloning, deepfake technology, or other machine learning applications) is strictly prohibited unless explicit written permission has been granted beforehand.
– Any violation of this clause will be considered a serious breach of copyright and may lead to legal action.

10. Right of Withdrawal (Consumers)
– The services provided by Voiced by Kirsten are custom-made and therefore exempt from statutory right of withdrawal, including for private clients.

11. File Retention
– Audio files will be stored for a minimum of 3 months after delivery. After this period, they may be deleted without notice.

12. Liability
– The liability of Voiced by Kirsten is in all cases limited to the invoiced amount of the respective project.
– No liability is accepted for consequential damages, indirect damages, or damages arising from unavailable recordings.

13. Force Majeure
– In the case of force majeure (such as illness, technical failure, or government restrictions), Voiced by Kirsten has the right to suspend delivery or terminate the agreement without liability for damages.